Het POS-systeem van de toekomst - zelfscankassa's in combinatie met videogebaseerde AI-oplossingen weten te overtuigen 14 JUL 2023 The developments of recent years, with the keywords pandemic, store closures, increased online trade, lack of staff, etc., have brought about many changes in retail and accelerated some existing developments. One of these trends is certainly the increasing use of self-checkouts.The ability to make contactless payments while shopping without queuing at the checkout increases the appeal of a store for many consumers. Retailers also benefit from this because they can use their staff more on the shop floor to advise and help customers. A fact that should not be underestimated: a friendly contact with an employee supports a positive shopping experience for the customer and encourages him to come back. In addition, it helps the retailer to work with less staff than desired due to a shortage of trained staff. And to go one step further: SCO cash registers are also perfect for autonomous stores, ie store concepts that, thanks to innovative technology, function completely without staff support and are open 24 hours a day.More and more self-scan checkouts in useThe current research of the EHI - Retail Institute Cologne "POS Systems 2022 - Evolution of Checkout" [1] clearly shows that the use of self-checkout systems is increasing. 57% of respondents want to use SCO checkouts. This is an increase of 10% in just 2 years. The participants in the study see the following benefits: shorter waiting time for customers (84%)image enhancement (74%) development of new customer groups (66 %) more efficient personnel planning (58 %) Another recent EHI study on self-checkout and self-scanning shows that food retailers in particular, followed by DIY stores, rely on self-checkouts. [2] “The progression towards increased use of self-checkouts brings new risks for retailers in the form of scan fraud, along with all the benefits,” said Ralph Siegfried, Key Account Manager End Customers at Axis Communications. "At this year's EuroShop in Düsseldorf, Pan Oston's self-checkout in combination with Checklens' video-based AI solution, presented on our stand, generated a lot of interest." The jointly presented self-checkout system combines the best solutions and products from the three manufacturers Axis Communications, Pan Oston & Checklens into an advanced self-checkout system that is not only easy to operate, but also has an eye for aesthetics and avoids scanning errors . The cash register as part of the store design The Dutch company Pan Oston designs, produces, installs and maintains user-friendly cash register systems and self-service kiosks for the European B2B market. Many retailers have precise ideas about what the cash register should look like - after all, a fortune is often spent on a well-thought-out, chic store concept. "We fully respond to the needs and requirements of our customers and therefore deliver custom designs. It is no coincidence that we received the Red Dot Design Award in 2018 and again in 2023. Important points here are not only the appearance, but also the best possible ergonomics, usability and functionality," said Michael Gale, Pan Oston's head of marketing, explaining the secret of the company's success. Small but powerful The cash register is combined with an Axis Communications network camera , a small but powerful camera that blends harmoniously into the design of the cash register and can be easily installed behind transparent glass or plastic. There are no compromises to be made in the technical field either, on the contrary. This small pinhole camera can also handle situations with large differences in brightness thanks to its high resolution and wide field of view. Even reflections that often occur in the checkout area, such as reflections from mirrors, surfaces or windows, have little effect. This means that any product can be detected without any problems, regardless of the lighting conditions. For the protection of privacy, AXIS Live Privacy Shield ensures that only the products themselves are detected and the scanning person is pixelated - in accordance with privacy legislation. Avoid scanning errors - increase customer satisfaction & reduce shrink To avoid long-term loss, you need optimal results for the video analytics software, for which high image quality is particularly important. This is where CheckScan by Checklens comes into play. The artificial intelligence behind the software recognizes each product and reveals all kinds of scanning errors. Whether a customer has forgotten to scan a product or has covered the barcode, pressed the product against them, etc.In this way, the scanning of the goods is fast, effective and uncomplicated: "The Axis camera follows each product while the AI compares the scanned products with the visual recognition. If this does not match, the buyer is notified. The buyer can then correct the process and terminate the transaction. In addition to preventing shrinkage, stress situations for store staff and buyers can also be reduced. The Checklens solution is fully compliant with European data protection directives," explains Konstantin Heiller, CEO of Checklens. This not only improves the shopping experience for customers, but also improves inventory accuracy for retailers. The highlight: The AI recognizes the products no matter where they are in the checkout - on the checkout itself, in the shopping cart or in the customer's hand. ConclusieRetailers will continue to be challenged to evolve to provide customers with the best possible shopping experience. Self-checkouts are becoming increasingly important here - and rightly so, as they improve customer satisfaction and help address the shortage of skilled staff. The trend of self-checkouts is unstoppable and the choice is growing. So take advantage of three strong partners - Axis Communications, Pan Oston, Checklens - for an innovative and mature solution. With this well-thought-out SCO POS solution, the well-known commercial statement of Herrmann Tietz "Quality is when the customers come back and not the goods" can be easily supplemented with: "- the unpaid goods, however." Author: Ralph Siegfried, Key Account Manager End Customers,Axis Communications [1] Source: EHI study " POS-Systeme 2022 - Evolution des Checkouts " (2022). [2] Source: EHI Study on Self-Checkout and Self-Scanning in Retail " Kundschaft an der Kasse - EHI Retail Institute " (2021). deel