Verbeter de bedrijfsefficiency met Self-service kiosken 10 AUG 2023 Self-service kiosks are being used in more and more sectors to enable customers to independently pay for products, place orders, look up information or register. Customers do not have to queue and are self-reliant in the most important actions in a company. From information provision to ordering meals and paying, kiosks and information kiosks can be used in a versatile and flexible way. In doing so, they offer companies an almost unlimited number of possibilities to digitize business processes and make them more efficient. In a time of high inflation, rising costs and staff shortages, it is a must to improve efficiency. This not only helps to improve business results, but also ensures continuity in your company. Many business processes can be transformed by the introduction of kiosks, such as information provision, sales and customer service. Many forward-thinking companies have already introduced interactive kiosks and are benefiting from efficiencies. That is precisely why now is the time to introduce kiosks into your business operations.What are Self-Service Kiosks?Self-service kiosks are devices that help users perform everyday tasks in a fast, efficient and interactive way. They consist of physical hardware in the form of a touchscreen, stand/enclosure, and various input/output devices, including card readers, barcode scanners, printers, and PIN devices. The hardware of a self-service kiosk is supported by software that controls the kiosk and enables it to communicate with other systems. Good self-service kiosks have a combination of premium hardware and reliable software so that they can serve their users effectively. Interactive kiosks are successfully used in many industries for a wide variety of applications, ranging from providing information and registering visitors to placing orders and facilitating self-service when shopping. While a significant portion of kiosks are used in retail, they can also provide significant added value in many other industries such as hospitality, manufacturing and leisure.How kiosks improve business efficiency Improving business efficiency is an important goal for companies of all sizes, regardless of their industry. Efficiency improvements can be achieved by implementing organizational or administrative adjustments, but the use of modern technology also offers many starting points. Implementing new technology to replace a manual process, or to supplement a manual process, has a major impact on efficiency. Self-service kiosks are excellent technology solutions that can improve efficiency in almost any business environment. They can automate manual processes, complete tasks faster than humans and reduce the number of errors/mistakes that are costly to correct. Customer flow and customer satisfaction are improved, employees are relieved and freed up for core tasks, there are opportunities to increase turnover through cross- and upselling and customer service can be improved. In short, the possibilities of interactive kiosks are almost endless, with an extensive range of hardware and software options to choose from. Discover the key ways using kiosks can help your business improve efficiency. Digitize manual processes It's surprising how many manual processes there are still in the average company. Whether it's manual check-in of visitors and guests at the front desk, or an exit survey among customers, these tasks cost your employees time, while being relatively simple and easy to digitize. A self-service kiosk can easily and efficiently help your company's customers and visitors complete various manual processes, often in less time and with less inconvenience for everyone involved. Discover the power of a kiosk in your company and digitize the manual processes in your company. While using a kiosk involves an initial investment, it can reduce many of your other costs, resulting in overall savings for your business. If you want to digitize all your manual processes, you can take a phased approach. Introduce a self-service kiosk to one area of your business and measure the efficiency savings it delivers. At Pan Oston, we have helped many customers successfully introduce self-service kiosks in business areas such as reception, restaurants and showrooms. In all cases, the use of a kiosk can realize the efficiency improvements and cost savings that companies strive for. Contact us to learn how kiosks can help your business digitize manual processes. Reduce queues and improve customer flow At a time when delivering a great customer experience is paramount, queues are a source of customer frustration and can lead to low customer satisfaction. Customers have high expectations and the challenge is to consistently meet them, whether they expect to checkout without queuing or to get help quickly when they have a question. For retailers, delivering a good customer experience is a particularly important challenge. Reducing customer wait times often increases sales volume, improves customer satisfaction, and builds long-term loyalty. The use of innovative interactive kiosks can transform the customer experience and ensure good customer flow in a store. Retailers using traditional cash registers are limited in the number of transactions they can process. But retailers that use self-service have far fewer restrictions and can easily process large numbers of transactions. This guarantees a smooth flow of customers, even during peak hours. This prevents customers from dropping out due to long waiting times and thus limits the risk of customer churn. Help employees focus on core tasks Employees have many tasks to fulfill as part of their daily work. Whether they are a receptionist in a busy office or a service person at a national retailer, each role has a variety of responsibilities and when the workload is high it is difficult to balance these responsibilities. Self-service kiosks can play an important role in supporting employees by taking over some of their less complex tasks. In the case of a receptionist, they can help visitors/guests check in digitally, allowing the receptionist to concentrate on answering incoming calls, for example. Or they help a service employee by taking orders, freeing the employee to focus on answering urgent customer questions. Self-service kiosks can complement, rather than replace, your company's valued employees. Many activities can be better performed by one person. However, a significant number of tasks can be performed by an innovative interactive kiosk. By leveraging the capabilities of kiosks, your business can reduce some of its fixed costs and free up valuable budget that can be spent on areas of the business that generate more added value. At Pan Oston, we like to help businesses that want to focus on their core business by creating innovative kiosk solutions that can help deploy employees more efficiently. Whether you need a standard self-service kiosk or a fully customized solution, our team of specialists are ready to help your business successfully implement self-service. Increase your sales and average order value Increasing sales and average order value is a great way to drive the growth of your business. Self-service kiosks are particularly effective at improving order and payment processing for customers and provide valuable cross-sell and up-sell opportunities that increase average order value. The latest generation of self-service kiosks even includes smart artificial intelligence (AI) technology that can personalize each customer's shopping experience. Using customer data, cross-sell and up-sell recommendations are based on previous purchases, with a high probability of success. The potential for revenue growth should therefore not be underestimated. Our self-service specialists have all the expertise and experience needed to increase the efficiency of your company. We've helped a wide variety of retailers generate more sales from their existing customers with innovative self-service solutions built with high-quality modular components that give businesses true hardware and software independence. Update your front end and benefit from more efficiency and a higher turnover. Easily deliver efficient customer service Customer service is an ongoing challenge for businesses across all industries. While complex customer service tasks are often best handled by experienced professionals, simple service tasks can often be automated and handled by an easy-to-use interactive kiosk. Interactive kiosks are perfectly capable of performing simple and repetitive tasks that play a vital role in customer service. Whether it's answering frequently asked questions (FAQs), handling a check-in, registering a complaint or directing customers to the correct location on a map. All of these and many more tasks can be performed by a kiosk, often faster and at a lower cost than an employee. Learn how a self-service kiosk can efficiently handle simple customer service tasks so your employees don't have to. Our specialists are ready to help you find the perfect solution from one of our self-service kiosk families. Quality is at the heart of everything we do and our award-winning kiosks are proof of that. Ready to deploy self-service kiosks? Our self-service specialists are happy to help you improve the efficiency of your company with the successful implementation of self-service kiosks. Whether you are looking for a standard kiosk based on our existing product lines or a fully customized solution, we have a complete range of self-service solutions for your business to choose from. Our range includes the popular BLUE FIRE, ESSENCE, AND SLIM families. Many of our solutions have been awarded, including our BLUE FIRE PRIME Kiosk and the new SLIM Balance which is particularly suitable for retailers who want to use self-scanning. If your business has very specific requirements, our design, manufacturing and project management teams can tailor a self-service kiosk solution to your exact specifications. Experience the power of Pan Oston and the expertise of our multi-award-winning design team that has been creating exceptional solutions for retailers and businesses since 1968. Find out how we can help you increase efficiency in your business with self-service kiosk solutions. Please contact us to discuss your requirements with one of our specialists. We are ready to help your business find the perfect interactive kiosks. Let's talk! Contact us now for a free consultation. Make an appointment now! deel